REFUNDS


It’s important that you choose your product(s) carefully as Musculoskeletal Australia does not refund or exchange products if you change your mind.  Refunds or exchanges are accepted in accordance with the Australian Consumer Law.

You have the right to ask for a replacement or refund if the product you purchased is:

  • faulty
  • significantly different to those shown or described to you
  • not fit for purpose

Please note that you will require proof of purchase (your receipt or online tax invoice) for any approved refund or exchange. Refunds will be issued as per your original payment method. We have the right to assess the age and condition of returned goods prior to offering an exchange or refund.

For more information please email info@msk.org.au or call 1800 263 265 weekdays.



Musculoskeletal Australia (or MSK) is the consumer organisation working with, and advocating on behalf of, people with arthritis, osteoporosis, back pain, gout and over 150 other musculoskeletal conditions.

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ABN: 26 811 336 442ACN: 607 996 921